In today’s episode we are joined by Eddie Torral, Managing Partner of Intermedika Consulting based in Phuket, Thailand. Eddie shares his fascinating career journey providing insights into his diverse background, starting from his roots in Ecuador, growing up in Europe and his extensive experience in the hospitality industry in Asia, and his surprising transition to the healthcare sector.
Eddie details his innovative role at Bumrungrad International Hospital, Bangkok, Thailand, where he integrated hospitality principles into healthcare to improve patient experiences. He reflects on adaptability, resilience, and listening to one's intuition when facing career changes. Eddie also tells us about his journey from corporate life to entrepreneurship and his passion today for leading progressive services in hospitality, healthcare, and wellness.
Key moments in the podcast:
00:00 Welcome and Introduction
00:13 Eddie's Early Life and Career Beginnings
01:43 Transition to Healthcare
04:31 Challenges and Learning in Healthcare
11:06 Leadership and Change Management
23:12 Recruiting and Developing Talent
25:54 Resilience and Career Transitions
33:06 Final Thoughts and Takeaways
Here is what stays with us from this conversation:
International Exposure:
Early life influenced by global experiences and diplomatic background.
Hospitality Career:
Over a decade of work in hospitality across North and Southeast Asia, leading to a desire for more meaningful work.
Transition to Healthcare:
Shifted career focus to healthcare, applying hospitality expertise to enhance patient care and hospital operations.
Cross-Cultural Collaboration:
Overcame challenges by aligning organizational goals and fostering cross-cultural communication in the healthcare sector.
Integration of Hospitality in Healthcare:
Introduced hospitality practices to improve patient experience, including hiring translators for better communication with international patients.
Focus on Wellness:
Moved into healthcare and wellness development, helping individuals improve their lives through conscious choices.
Life Principles:
Listen to Your Heart: Trust your intuition.
Embrace Change: Life is about growth and adapting to new opportunities.
Take the Leap of Faith: Believe in yourself and take calculated risks for personal and professional rewards.
For more insights, tune in to future episodes of Forks in the Road.
Connect with Edgar Toral
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This is an original podcast by Flyntrok. We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn, Instagram and X.
Hosted by Stephen Berkeley and Anne Boland
Produced by Rajeev Nedumaran of Inscape Media.
Music by Damian Smith of Bespoke Music.
Art work by Ben Tibbin of Mozmo Creative and
Social Media Creations by Alana Rauert of Muse Communications.
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